The legal doc

Privacy Policy and Terms of Use


Effective date: January 1, 2023
The websites and are owned by CHAT ERGO BOT S.L., with N.I.F. B42821462, address at Calle Jose Pedro Perez-Llorca, Number 21, Torrent, Valencia, Spain.

The purpose of the CHAT ERGO BOT SL website is to provide citizens and customers with information regarding the services offered by the company, as well as to provide information that may be of interest.


Conditions of Use: The Terms and Conditions that regulate the registration, access and use of the CHAT ERGO BOT SL website, by the User.

User: The natural or legal person who uses this website.

Conditions of Use

The personal data collected on our website is treated in compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment of personal data and the free circulation of these data and in the Organic Law on Data Protection and guarantee of digital rights dated 3/2018, of December 5.

Likewise, we guarantee that personal data is processed in a lawful, loyal and transparent manner, and is collected for specific, explicit and legitimate purposes, keeping it limited to said purposes and updated if necessary. The identification of the interested parties will not be allowed for longer than necessary and their security will be guaranteed through the appropriate technical and organizational measures (the Chat Ergo Bot website is actively protected by the SiteLock security provider, ensuring that this website is protected from hackers, spam, viruses, scams and malware You can check the current status of the web in this link).

With this web page, CHAT ERGO BOT S.L., intends to provide a useful service, for which the suggestions of the users are welcome. But if you do not agree with any of the conditions contained in this notice, you must stop using the website. Your identification data and any that may be required by the applicable regulations, are mandatory, so refusal to provide them would make it impossible for us to sell our products.

The conditions established below regulate the permitted use of the CHAT ERGO BOT S.L. website:

1. Access

Access is public. CHAT ERGO BOT S.L, reserves the right to deny or withdraw access to its website, at any time and without prior notice, to those Users who fail to comply with these General Conditions as well as the Particular Conditions that may apply.

2. Modifications of the page and interruptions or errors in access.

CHAT ERGO BOT S.L, reserves the right to make, at any time and without prior notice, modifications and updates to the information contained on the website, its configuration and presentation and the access conditions.

3. Contents and linked pages.

Chat Ergo offers two different lines of business: The company's policy is to try to ensure that the content is always up to date, but it may happen that they are not.

The function of the links, or links, that appear on this page is to chatbots built to communicate with customers, to the company's social networks, github profiles, instant messaging accounts, Google maps, as well as links to suppliers security, web analytics, processing and understanding of natural language and visual matter. CHAT ERGO BOT S.L will not be responsible for the results obtained through said links.

In any case, CHAT ERGO BOT S.L, does not assume responsibility derived from the contents linked from its web page, nor can it guarantee the absence of viruses or other elements in them that may cause alterations in the computer system (hardware and software), in the user's documents or files, excluding any liability for damages of any kind caused to the user for this reason.

Although the links are regularly supervised so that it does not happen, in the event that any user or a third party considers that the content or services provided by the linked pages are illegal, violate values ​​or constitutional principles, or damage property or rights of the user. user or a third party, please immediately notify CHAT ERGO BOT S.L, and of said circumstance, and especially if the links consist of: Three different account types are currently offered: The updated data on the characteristics of each type of account can be found at the following link: https: //

The updated prices of each account type can be found at the following link:

4. Protection of personal data.

The personal data linked to this website respect the requirements of the General Data Protection Regulation 2016/679 and current legislation and regulations regarding the protection of personal data.

CHAT ERGO BOT S.L, will treat the personal data that is collected through this website in compliance with the regulations of the General Data Protection Regulation and the current Spanish regulations on data protection. Thus, the submission of data by the interested parties is absolutely voluntary and is duly announced.

It is reported that the password of each user is private and confidential, no associated person can be allowed to access the user account since it could put the content and information stored at risk.

Each user is responsible for keeping their password secret and secure, otherwise CHAT ERGO BOT is not responsible for unauthorized access to the account.

In the event that someone else has accessed your account, please notify us immediately through:

It is the individual responsibility of each user/client to use their conversational solution, as well as its content.

In the same way, CHAT ERGO BOT SL., reserves the right of immediate cancellation or non-renewal in the event that an inappropriate, abusive or fraudulent use of its platform is identified.

5. Purposes.

The data collected by the chatbots is used for the continuous improvement of the service (re-training of artificial intelligence algorithms), as well as to provide services to those users who have decided to interact with our chatbots, giving their express consent to do so.

It is reported that it is the responsibility of the clients to comply with current data protection regulations, warning wherever they implement the CHAT ERGO BOT chatbots about the collection and processing of the data acquired by them.

We treat your identification and contact data in order to meet your request for information about our services.

We will treat your identification and contact data to offer you personalized offers and content according to your preferences and needs, in the form of commercial communications, either through our website, computer applications, email or telephone or postal contact or other legitimate channels. .

In accordance with article 21 of Law 34/2002 on Services of the Information Society, if you are our client and maintain a current contractual relationship with us, we are legally authorized to send you commercial communications, through email or other means. equivalent electronic, related to services similar to those you have contracted with us; in all other cases we will proceed to obtain your express consent. If on any occasion we send you commercial communications, and you do not want us to send you any more commercial communications, nor that we contact you by telephone for the purposes detailed above, you can request it through our email address.

To comply with legal obligations in tax matters or others imposed by official control authorities, it will also be necessary to process your identification, contact or other related data. The purpose of these treatments responds to the needs of said official control authorities.

To carry out other treatments different from the previous ones, it may be necessary to obtain your express consent, in which case you will be informed of it, clearly and in detail, at the moment in which it is necessary to obtain it, being able to deny it at that moment, or revoke it, subsequently and in any time, non-retroactive.

The chatbots developed by our team of experts, always personalized, consist of an assistant whose function is to simulate communication with users, giving the option of introducing new questions that occur to the interested party in order to be able to train the chatbot to in order to provide the service as accurately as possible.

6. Legitimation of the treatment.

The legitimacy of the processing of your data is the consent you expressly provide when filling in the consent box prior to sending the contact form or the query, as well as the contract for the provision of services signed between the parties.

7. Data communications.

The data derived from the contact and consultation will not be communicated to third parties except in the cases provided by law.

8. Rights of the Interested Parties.

Anyone has the right to obtain confirmation as to whether CHAT ERGO BOT S.L processes personal data that concerns them or not. Interested persons have the right to access their personal data and to obtain a copy of the personal data subject to treatment, to update them, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons , the data is no longer necessary for the purposes for which it was collected. In certain circumstances provided for in article 18 RGPD, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the requested task. As a consequence of the application of the right to suppression or opposition to the processing of personal data in the online environment, the interested parties have the right to be forgotten according to the jurisprudence of the Court of Justice of the EU.

Interested parties may object to the processing of their data for marketing purposes, including profiling.

9. Obligations of users.

The User is required to notify CHAT ERGO BOT S.L, in the shortest time possible, upon detecting any harmful, offensive or inaccurate content on the website.

The User is responsible for providing truthful, timely and complete information in relation to the use of the website.

You can exercise your rights:

10. Intellectual Property.

The intellectual property rights of the articles published by the company belong to their authors.

The structure, design and form of presentation of the elements (graphics, images, files, logos, color combinations and any element susceptible to protection) are protected by intellectual property rights owned by CHAT ERGO BOT S.L. The reproduction, transformation, distribution, public communication, making available to the public and, in general, any other form of exploitation, partial or total, of the elements referred to in the previous section are prohibited. These acts of exploitation may only be carried out by virtue of the express authorization of CHAT ERGO BOT S.L, and which, in any case, must make explicit reference to the ownership of the aforementioned intellectual property rights of CHAT ERGO BOT S.L. You will only be authorized to reproduce (print or download) for private use the content provided on the website.

Some illustrations used are attributable to the platform Freepik Storyset, under its license for commercial use.

The use of distinctive signs (trademarks, trade names) is not allowed, unless expressly authorized by the legitimate owners.

11. Responsibilities.

CHAT ERGO BOT S.L, will not be in any case, responsible for damages of any kind derived, directly or indirectly, from the failure to read this notice, or from the breach of the obligations specified in the conditions established in the same. . Likewise, in accordance with what is stated in these conditions, CHAT ERGO BOT S.L, excludes any responsibility for damages of any nature that, outside its effective control, may be due to the transmission, dissemination, storage, availability, reception , obtaining or accessing the website or its contents.

Users must make proper use of the website, in accordance with the above conditions and terms, without CHAT ERGO BOT S.L. having any responsibility for improper use.

Regarding possible technical deficiencies, CHAT ERGO BOT S.L, ensures that its solutions are available to users at all times. Although there may be situations in which access is temporarily interrupted without prior notice, either due to maintenance tasks, incidents in the communications networks or for any other reason or cause beyond our control.

The user accepts that there may be periods in which the platform is not operational, without CHAT ERGO BOT assuming responsibilities in said situations. In the same way, CHAT ERGO BOT will not be responsible in the event that the service has to be interrupted, delays or malfunctions and other inconveniences that have their origin in causes beyond our control and may derive from a willful or guilty act of the User. , or have their origin due to force majeure.

CHAT ERGO BOT reserves the right to immediate cancellation or non-renewal in the event that an inappropriate, abusive or fraudulent use of its platform is identified.

12. Applicable Law.

This legal notice is governed in each and every one of its extremes by Spanish law.

13. Regulations on the use of cookies.

Access and navigation on the website, or the use of its services, imply acceptance of the General Conditions established in our Legal Notice. Please read them carefully.

We thank you for choosing to visit us. We want your experience on the site to be the best it can be, and for that reason, we have written this Cookie Policy as transparently as possible.

What is a Cookie?

Cookies are files containing small amounts of information that are downloaded to the user's device used when visiting a website. Its main purpose is to recognize the user each time they access the CHAT ERGO BOT SL website, which also allows us to improve the quality and usability of our website.

Cookies are essential for the functioning of the Internet, they cannot damage the user's equipment or device and, if they are activated in the configuration of your browser, they help us to identify and resolve possible errors in the functioning of the website.

Types of Cookies:

Analytical Cookies. They are cookies whose purpose is periodic maintenance and to guarantee the best functioning and service to the user, collecting data on your activity.

Google Analytics uses cookies to help us analyze how users use the site. The information generated by the cookie about your use of the site (including your IP address) will be directly transmitted and stored by Google on its servers in the United States and other countries. Google will use this information on our behalf for the purpose of tracking your use of the site, compiling reports on site activity and providing other services related to site activity and Internet usage. Google may transmit said information to third parties when required by law, or when said third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google.

If you wish, you can reject the processing of data or information by rejecting the use of cookies by selecting the appropriate settings on your browser. However, if you do so, you may not be able to use the full functionality of this site. By using this site, you consent to the processing of your information by Google in the manner and for the purposes indicated above.

These Google Analytics cookies generate an anonymous user ID, which is used to count how many times the user visits our website. It also records when was the first and last time you visited the website. Likewise, it calculates when a session has ended, user origin and keywords (or search text in web search engines).

Session Cookies. Its main purpose is to identify the type of device, support the security of the website or its basic functionality. They do not contain personal information that allows us to identify a person. They exist only for the duration of your visit, and are deleted when you close the browser.

Cookies are also used for the Stripe payment gateway: You can visit the Privacy Policy page here.

User configuration to avoid Cookies:

From the CHAT ERGO BOT S.L website, and in compliance with current legal regulations, we make available to you the information that allows you to configure your Internet browsers to maintain your privacy and security in relation to cookies. For this reason, we provide you with information and links to the official support sites of the main browsers so that you can decide whether or not you wish to accept the use of cookies.

Thus, you can block cookies through the browser configuration tools or you can configure your browser to notify you when a server wants to save a cookie:

If you use Microsoft Internet Explorer, in the menu option Tools > Internet Options > Privacy > Settings. To learn more visit or your browser help.

If you use Firefox, in the menu option Tools > Options > Privacy > Cookies. To learn more visit or your browser's help.

If you use Chrome, in the Options > Advanced Options > Privacy section. To learn more visit or the browser help.

If you use Opera, in the Security and Privacy option, you can configure the browser. To learn more visit or the browser help.

If you use Safari, in the Preferences> Security option. To learn more visit or the browser help.

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